Contact Center Representative
Business Name: Kansas Department Of Labor
Job Title: Contact Center Representative
Short Description: Help Kansans. Build your skills. Build your career - without leaving your community.
You don't have to move to Topeka or leave your Kansas community to build a career with the State of Kansas.
The Kansas Department of Labor (KDOL) is hiring Contact Center Representatives (CSR) across Kansas. This is an opportunity to serve Kansans, build valuable professional skills, and grow a career with the State of Kansas - all while continuing to live where you call home.
Job Type: Full Time
Job Category: Government
Application Deadline: September 16, 2026
Job Open Date: September 08, 2026
Full Description: Help Kansans. Build your skills. Build your career - without leaving your community.
You don't have to move to Topeka or leave your Kansas community to build a career with the State of Kansas.
The Kansas Department of Labor (KDOL) is hiring Contact Center Representatives (CSR) across Kansas. This is an opportunity to serve Kansans, build valuable professional skills, and grow a career with the State of Kansas - all while continuing to live where you call home.
What does a CSR actually do?
You'll help Kansans navigate the unemployment process during times when they may be worried, frustrated, or uncertain about what comes next.
This is fast-paced, high-volume public service work. You'll talk with claimants throughout the day, answer questions, explain processes and policies, provide assistance navigating online systems, gather detailed information, and document your work accurately.
You may handle calls back-to-back for much of your workday. You'll spend much of your day working independently, using established procedures and available resources to find information and assist claimants.
The work can be challenging - but it matters.
Good service doesn't always mean giving someone the answer they want. It means listening, providing accurate information, explaining the process clearly, and helping people understand their options and next steps.
Could this be the right job for you?
We're looking for people who are dependable, professional, comfortable working independently, and willing to learn detailed processes.
You may be a great fit if you:
Communicate clearly and professionally, both verbally and in writing
Enjoy helping people understand complicated information
Can stay calm and professional when someone is frustrated or upset
Listen carefully and ask effective follow-up questions
Can follow written procedures and learn detailed processes
Pay close attention to detail and document information accurately
Are comfortable using multiple computer programs and screens
Can troubleshoot basic computer issues and learn new technology
Can stay focused and productive in a fast-paced, high-volume environment
Take pride in being dependable and maintaining strong attendance
This is an active contact center environment where calls may come back-to-back throughout the day. You'll need to stay focused, productive, and available throughout your scheduled work hours.
Build a career - not just a job
CSRs develop skills in communication, problem-solving, technology, research, documentation, and navigating complex programs and processes.
At KDOL, employees have opportunities to take on new challenges and grow. Our contact center supervisors, managers, and directors started where you would be starting and built their careers within the agency.
If you're willing to learn, grow, and take on new challenges, a State of Kansas career may be closer to home than you think.
And you can do it from your Kansas community.
As a CSR, you have the opportunity to work:
100% Remote | Hybrid in Topeka | Onsite in Topeka
If you choose to work remotely or hybrid, you'll need reliable high-speed internet and a dedicated, professional workspace. KDOL provides the equipment needed for the job.
Remote employees are expected to maintain the same availability, productivity and performance standards as employees working onsite. Remote work is not a substitute for childcare, dependent care, appointments, errands, or household responsibilities during scheduled work hours.
What you can expect from us:
Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. with no evenings or weekends.
Paid Holidays: Enjoy 11 designated State of Kansas holidays off with pay.
Full-time, classified, State of Kansas position
Paid training: Your first 3-4 weeks will include structured mandatory training; designed to prepare you for the position. Attendance and active participation are required every day.
Equipment: KDOL provides the equipment needed to perform the duties of the position.
Internet Connectivity: Remote employees are responsible for providing and maintaining a hardwired, reliable high-speed internet connection. Our operating system typically requires a minimum speed of 10 Mbps download and 1 Mbps upload. If performance issues arise, employees may need to upgrade their internet service or provider.
Benefits: State of Kansas employee benefits beginning on your first day of employment. Benefits may be reviewed here: State of Kansas employee benefits.
Paid Leave: Leave begins accruing immediately. Employees with 0-5 years of service accrue approximately 96 hours of vacation leave and 96 hours of sick leave each year.
Retirement: State retirement benefits through KPERS.
Pay: $17.11 / hour (Pay Grade 21, Step 9)
Pay Increases: Enjoy pay raises to $17.56 per hour at 3 months, $17.97 per hour at 9 months, and $18.44 per hour at 18 months.
Bilingual Pay: $17.97 / hour (Pay Grade 21, Step 11)
Bilingual Increases: Enjoy pay raises to $18.44 per hour at 3 months, $18.89 per hour at 9 months and $19.35 per hour at 18 months.
Veteran and/or Disability Preference Eligible Yes. See below for description
Application and Pre-Screening Due: Wednesday, September 16, 2026
Pre-Screening: https://forms.cloud.microsoft/g/X4GTW8L9uw
Minimum Qualifications:
At least one year of verifiable experience in a customer-facing or service-related position. Experience may include customer service, retail, hospitality, call center, office support or other service-related work.
A work history that demonstrates reliability, consistency and commitment.
Typing speed of at least 40 words per minute with 90% accuracy.
Must be a Kansas resident at the time of hire
Must be available to attend all mandatory training without interruption. Initial training begins Monday, October 12, 2026. Training will be onsite in Topeka or remote.
Why work for the KDOL?
KDOL provides services that support Kansas workers and employers, including unemployment insurance and workers' compensation. Our employees help Kansans navigate these programs and provide the information and services they need.
We value professional development, career growth, and meaningful public service.
You don't have to leave your hometown to find a State of Kansas career.
You may already have the skills we're looking for. We can provide the training to help you build on them and an opportunity to turn those skills into a State of Kansas career.
Ready to see where a State of Kansas career could take you?
Applicants must complete both the State of Kansas employment application and the Microsoft Forms pre-screening questionnaire (Pre-Screening direct link: https://forms.cloud.microsoft/g/X4GTW8L9uw) by the application deadline of September 16, 2026.
Questions may be directed to KDOL.HumanResources@ks.gov
Please note: Failure to complete the State of Kansas Employment Application and Pre-Screening by the due date may result in your disqualification from consideration for this position. The Pre-Screening direct link is: https://forms.cloud.microsoft/g/X4GTW8L9uw
Start your application today!
Pre-Employment Requirements:
Background Screening of final applicants
State of Kansas Tax Clearance Certificate. The successful applicant (including new residents) must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website within 10 days of the date the applicant has been offered the employment position. A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact (785) 296-3199. Visit the Tax Clearance site for more information on and where to obtain this Kansas Department of Revenue document.
KDOL Contact Information:
Office of Human Resources
KDOL.HumanResources@ks.gov
Mailing Address: 401 SW Topeka Blvd., Topeka, KS 66603
Preference Eligibility:
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran’s Preference
How to Claim Disability Hiring Preference
2024 Senate Bill 333 creates an employment preference for qualified job applicants that have physical, cognitive and/or mental disabilities when applying for state jobs. The preference is available to individuals who are not currently working for the State of Kansas who apply for a State job, as well as to current State employees who apply for a different job or promotion.
Learn more about claiming Disability Preference
PLEASE NOTE: The documentation verifying a person’s eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS either by fax, email or post office mail as indicated:
These documents should be sent by fax to (785) 296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed or delivered in-person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison St Suite 260
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.